Cancellation and Refund Policy

Refunds and Exchanges Policy

Welcome to PrakritPurity, where your satisfaction is our top priority. We're committed to providing you with natural beauty and skin care products that you'll adore. In case you're not completely satisfied with your purchase, we've outlined our refunds and exchanges policy below for your convenience.

Initiating Refunds or Exchanges:

If you find yourself unsatisfied with your purchase or wish to exchange a product, we're here to help. To initiate a refund or exchange, please contact our dedicated customer support team within 7 days of receiving your order. We want to make sure you have ample time to evaluate your purchase and make the right decision for your needs.

Eligibility Criteria:

While we strive for your absolute satisfaction, there are a few conditions for eligibility:

Unused and Unopened Products: To qualify for a refund or exchange, the products must be in their original, unused, and unopened condition. We understand that compatibility varies, and we want to ensure the safety and hygiene of all our customers.

Defective or Damaged Products: If your order arrives damaged or with a defect, please refer to our Shipping Policy for instructions on reporting damages. We'll gladly offer you a refund or exchange in such cases.

Communication Process:

Once you've contacted our customer support team regarding a refund or exchange, we'll guide you through the process. You can expect clear communication from our end, whether via email or through a dedicated portal on our website. We'll keep you informed every step of the way.

Refund Process:

For approved refunds, you can expect the funds to be processed using the same payment method you used for the purchase. Please allow 3 business days for the refund to reflect in your account. If you don't see the refund after this period, feel free to reach out to us.

Exchange Process:

If you opt for an exchange, our team will guide you through the selection of an alternative product. Once you've made your choice, we'll promptly ship the new product to you and provide any necessary tracking information.

Our Commitment:

At PrakritPurity, we stand by the quality of our products and your satisfaction. Our friendly customer support team is here to assist you throughout the process, ensuring that your experience with us remains exceptional.

Thank you for being a part of the PrakritPurity family. We appreciate your trust in us for your beauty and skin care needs.

If you have any questions or need assistance, please don't hesitate to reach out to our customer support team at support@prakritpurity.com or call us at +91-9392648704. 

Warm regards,

Team PrakritPurity

Founder,

MadhuriMahesh